Refund Policy

1. Overview

At WordlyPlay, operated by Ecom Solutions, we want you to be satisfied with your purchases. This Refund Policy outlines the terms under which you may request a refund for purchases made on our platform.

All payments are processed securely through our payment partner, Paddle.com, who acts as the Merchant of Record for all transactions.

2. Digital Goods

WordlyPlay offers digital goods including, but not limited to:

• Gems — In-game virtual currency used for power-ups, hints, and other in-game enhancements
• Premium Features — Optional paid upgrades and subscriptions

All digital goods are delivered instantly upon successful payment.

3. Refund Eligibility

Eligible for Refund

You may request a full refund within 14 days of purchase if:

• The purchased gems or items have not been used in any game
• A technical error prevented you from receiving your purchase
• You were charged more than once for the same purchase (duplicate charge)
• The purchase was made without your authorization

Not Eligible for Refund

Refunds will not be issued in the following cases:

• Gems or power-ups that have already been used or consumed in gameplay
• Requests made more than 14 days after the original purchase date
• Dissatisfaction with game outcomes (e.g., losing a battle after using a power-up)
• Accounts that have been terminated for violating our Terms of Service

4. How to Request a Refund

To request a refund, please contact us with the following details:

• Your WordlyPlay username or email address
• The date of purchase
• The transaction/order ID (from your payment confirmation email)
• The reason for your refund request

Send your request to: support@wordlyplay.com

5. Refund Processing

• Refund requests are reviewed within 3–5 business days
• Approved refunds are processed back to your original payment method
• Refund processing times depend on your bank or payment provider (typically 5–10 business days)
• Once a refund is issued, the corresponding gems or items will be removed from your account

6. Subscription Cancellations

If WordlyPlay offers subscription-based services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No partial refunds are provided for the remaining days of a billing cycle
• You will continue to have access to premium features until the end of your paid period

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in your WordlyPlay account being suspended pending investigation.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes your acceptance of the updated policy.

9. Related Policies

• Privacy Policy — How we handle your data
• Terms of Service — Rules for using the platform
• Disclaimer — Legal notices

10. Contact

If you have questions about this Refund Policy or need to request a refund, contact us at:

Email: support@wordlyplay.com

Operator: Ecom Solutions