Refund Policy

1. Overview

At WordlyPlay, operated by Ecom Solutions (Hamza Arif), we want you to be satisfied with your purchases. This Refund Policy outlines the terms under which you may request a refund for purchases made on our platform.

All payments are processed securely through our payment partner, Paddle.com, who acts as the Merchant of Record for all transactions.

2. Digital Goods

WordlyPlay offers digital goods including, but not limited to:

• Gems — In-game virtual currency used for power-ups, hints, and other in-game enhancements
• Item bundles — Packs of gems and cosmetic items
• Duel Pass — An optional monthly subscription

All digital goods are delivered instantly upon successful payment.

3. 14-Day Refunds

You can request a full refund within 14 days of purchase, for any reason. This applies to gems, item bundles and the first payment of a Duel Pass subscription.

After 14 days we will still refund you if a technical error stopped you receiving your purchase, if you were charged twice for the same purchase, or if the purchase was made without your authorization.

4. How to Request a Refund

To request a refund, please contact us with the following details:

• Your WordlyPlay username or email address
• The date of purchase
• The transaction/order ID (from your payment confirmation email)
• The reason for your refund request

Send your request to: support@wordlyplay.com. You can also ask Paddle directly at paddle.net, using the details in your receipt email.

5. Refund Processing

• Refund requests are reviewed within 3–5 business days
• Approved refunds are processed back to your original payment method
• Refund processing times depend on your bank or payment provider (typically 5–10 business days)
• Once a refund is issued, the corresponding gems or items will be removed from your account

6. Subscription Cancellations

If WordlyPlay offers subscription-based services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No partial refunds are provided for the remaining days of a billing cycle
• You will continue to have access to premium features until the end of your paid period

7. Payment Disputes

If something is wrong with a charge, please contact us or Paddle first: we will sort it out quickly, usually with a refund.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes your acceptance of the updated policy.

9. Related Policies

• Privacy Policy — How we handle your data
• Terms of Service — Rules for using the platform
• Disclaimer — Legal notices

10. Contact

If you have questions about this Refund Policy or need to request a refund, contact us at:

Email: support@wordlyplay.com

Operator: Ecom Solutions (Hamza Arif)